Effective Date: 20 August 2023

Welcome to HostingSnap.com. Our Refund and Cancellation Policy outlines the procedures and conditions under which you can request a refund or cancel your services with us. By using our services, you agree to the terms set forth in this policy. Please read this document carefully to understand your rights and responsibilities when it comes to refunds and cancellations.

1. Refund Policy

We offer a 15-day money-back guarantee on our hosting plans. If you are not satisfied with our services, you can request a full refund within the first 15 days of your purchase. Below are the terms and conditions for eligibility:

• Eligibility: To qualify for a refund, you must submit your request within 15 days of your initial purchase or renewal date.
• Refund Type: Only hosting services are eligible for a refund. Domain registrations, renewals, or any other additional services (such as SSL certificates, SEO services, or premium support) are non-refundable.
• Refund Method: Refunds will be processed via the original payment method used for the purchase. Processing times may vary depending on the payment method and payment provider.
• Partial Refunds: Refunds will be issued in full. However, if you’ve used additional paid services (such as SSL certificates or add-ons), those will be deducted from the refund amount.
• Account Cancellation: Upon refund approval, your hosting account will be canceled, and all associated services will be terminated immediately.

2. Cancellation Policy

If you wish to cancel your account or services, you can do so at any time by submitting a cancellation request. Please review the following details:

• Cancellation Process: To cancel your account, you can contact us through our support channels: [email protected] or via WhatsApp.
• Advance Notice: Cancellations must be requested before your next billing cycle to avoid being charged for the next period. No partial refunds are provided for unused portions of your plan.
• Domain Name Cancellation: Domains are owned by the customer, and we are unable to cancel or refund domain registration fees. If you no longer wish to maintain a domain, you must manage the cancellation directly with the domain registrar.
• Non-Refundable Services: As mentioned earlier, domain registrations, renewals, and additional services are non-refundable. These charges are final and will not be refunded.
• Account Termination: After cancellation, your account will be terminated, and all data associated with your account will be permanently deleted. We recommend backing up all your files before requesting cancellation.

3. Exceptions to the Refund and Cancellation Policy

We do not offer refunds or cancellations in the following cases:

• Violation of Terms of Service: If you violate our Terms of Service, no refunds will be issued.
• Account Abuse: If your account is suspended or terminated due to abuse, fraud, or any other violation of our policies, no refund will be granted.
• Requests Outside of 15-Day Window: Refund requests made after 15 days from the purchase date will not be honored.

4. How to Request a Refund or Cancellation

If you meet the eligibility criteria for a refund or cancellation, follow these steps:

• Contact Customer Support: Reach out to our customer support team through the contact options listed below:
• Email: [email protected]
• WhatsApp: WhatsApp
• Provide Required Information: Include the following information in your refund/cancellation request:
  • Your account details (name, email, and domain name if applicable).
  • The reason for requesting a refund or cancellation.
  • Your request (refund or cancellation).
• Wait for Approval: Our team will review your request and notify you about the approval or denial of your refund or cancellation request. This process usually takes 3-5 business days.

5. Contact Us

If you have any questions or need assistance with our Refund and Cancellation Policy, please reach out to us:

Email: [email protected] | WhatsApp: WhatsApp